Running a hauling business can feel like juggling a hundred different tasks at once. Ads, calls, trucks, guys, customers, bills—it’s easy to lose track of the bigger picture. But if you really want to grow, here’s something you need to understand:
Your business is basically just two systems. That’s it.
1. Growth System – How you get new customers.
2. Fulfillment System – How you deliver for those customers.
If you haven’t mapped these out, you’re relying on muscle memory. Everything stays in your head, making it impossible to delegate or scale when the time comes. Worst of all, you’re limiting how much you can grow.
Let’s fix that.
How to Map Your Systems
Step 1: Start at the Beginning
For Growth, this is the first time a prospect hears about you. Maybe they see your Google Ad, a Facebook post, or your truck on the road. For Fulfillment, it starts when someone books a job. They’ve said yes—now it’s time to deliver.
Step 2: Define the Finish Line
Growth ends when the lead becomes a paying customer.
Fulfillment ends when the job is done, the invoice is paid, and you’ve asked for a review or referral.
Step 3: Fill in the Gaps
Between the start and the finish, what happens? Write out every step.
• Growth: Lead sees your ad → Clicks the link → Fills out the form → Gets a follow-up call → Books the job.
• Fulfillment: Job is scheduled → Truck is dispatched → Job is completed → Follow-up email is sent → Review request goes out.
Keep asking, “Then what?” until you’ve got the whole process laid out.
Step 4: Draw It Out
Put it all into a simple flowchart with arrows connecting the steps. This is your roadmap. It doesn’t need to be pretty—it just needs to make sense. You can literally use sticky notes to start—each step has its own sticky note, and you can easily move steps in and out as you develop the system. Then, once it's all laid out, you can digitize it.
Why This Matters
Mapping your systems simplifies your business. Period.
Here’s why it’s important:
• Clarity for You and Your Team: Everyone knows exactly what needs to happen and when. Tip: do this even if you don't have a team yet. It will be so much easier to bring members into an already developed system.
• Easier Delegation: You don’t have to explain everything a hundred times. Just hand over the roadmap.
• Spot Problems Faster: You’ll see where things are breaking down—whether it’s slow follow-ups or missing reviews.
• Room to Scale: With systems in place, you can hire, grow, and even step away without chaos.
👉 This is how you go from owning a job to owning a business 👈
Your Next Step
Take 30 minutes today and map your Growth and Fulfillment Systems. Grab a notebook, sticky notes, or use something like Canva to sketch it out. Keep it simple—no need for fancy diagrams.
When you’re done, ask yourself: Where are the weak spots? Is your follow-up game strong? Are your team and tools working like they should?
Fix those gaps, and you’ll see the difference.
Scaling a service business isn’t about working harder—it’s about working smarter. Map your systems, make improvements, and watch your business grow.✌️
Justin Hubbard
PLUS: Whenever you're ready, here are three ways I can help you grow your business:
1. Get Personal Help with a FREE Strategy Call
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