Company Overview: T Maxwell Junk Removal & Cleanouts
Owner: Taneesha Maxwell
Location: Pennsylvania, Serving Philadelphia and Surrounding Counties
Website: www.TMaxMovesJunk.com
Social Media: @tmaxmovesjunk
Services Offered:
Full-service junk removal
Demo services
Affordable trash solutions for small businesses and residents
1-Day “U Loader” Rentals using a 15-yard dump trailer
Business History:
Established in 2019
Unique Origin: Transitioned from flipping houses to junk removal after identifying an opportunity during a home cleanout.
Q&A with Taneesha Maxwell
Q: Can you tell us about T Maxwell Junk Removal & Cleanouts?
A: Absolutely! We are a full-service junk removal company serving Philly and the surrounding counties. We haul unwanted items, provide demo services, and offer affordable trash solutions for small businesses and residents. We also have our “U Loader” rental service, which allows customers to load junk into our 15-yard dump trailer in just one day.
Q: How did you get started in the junk removal business?
A: Junk removal kind of found me! I was about a year into flipping houses when I sold a home that needed a complete cleanout. The buyer asked who did the cleanouts, and without hesitation, I replied, "I do!" I saw an opportunity right then and there. A few days later, I bought a truck and started my journey in junk removal.
Q: What makes T Maxwell different from other junk removal services?
A: The main thing that sets us apart is our personality. I bring an upbeat and energized attitude to every interaction, and we treat our customers like family. This personal touch often makes our goodbyes bittersweet. Plus, our one-day U Loader rentals have been a success because they offer an affordable solution without needing the container on-site for multiple days.
Q: How do you connect with your customers?
A: I focus on being myself and truly listening to our customers' needs. I always offer the best solutions, even if that means we can’t land the job. Customers appreciate that authenticity, which leads to them calling us back, referring us to friends and family, or speaking highly about us online.
Q: How do you manage work-life balance?
A: I keep my work hours strictly for work, and my personal time is just that—personal. I make sure to stop discussing work at 7 PM, and I try to avoid late-night work unless it doesn’t interfere with family time. I love what I do, so I rarely feel burned out, but I also respect my team’s need for flexibility, especially since many of them are juggling family and school responsibilities.
Q: How has social media contributed to your business growth?
A: Social media has been a huge part of our growth. From setting up our Instagram page, my goal was to become one of the first companies people see when searching for junk removal in the area. I post relatable content that resonates with our audience, and I’m grateful for the organic support we receive when others share our posts. It helps us build trust within the community.
Q: What challenges do you face in marketing your services?
A: Finding the right marketing campaign is one of my biggest challenges. There has been a lot of trial and error. I’m a problem solver by nature, but I realize that some tasks would benefit from delegation. I measure success by how well our posts perform, knowing that even if I don’t land a new customer immediately, I’m still making valuable connections.
Q: What is the biggest lesson you've learned in your entrepreneurial journey?
A: One of the biggest lessons I've learned is the importance of adaptability. The junk removal industry is constantly evolving, and being able to pivot and adjust our services to meet changing customer needs has been crucial to our success.
Q: How do you handle challenging situations with customers?
A: I approach every challenging situation with empathy and understanding. Often, what people see as junk can be sentimental items for others. I listen to their concerns, offer support, and aim to provide solutions that address their needs, which helps build trust and rapport.
Q: What advice would you give to someone considering starting a junk removal business?
A: I would say, make sure you truly understand your market and customer needs. Build a strong brand identity that resonates with your community, and don't underestimate the power of social media in establishing your presence. Authenticity goes a long way.
Q: Can you share a memorable experience with a customer?
A: One memorable experience was helping an elderly woman clear out her late husband’s belongings. It was emotional for her, and I found myself becoming a trusted confidant. Helping her find closure while providing a service made me realize how impactful this work can be beyond just removing junk.
Q: What are your future goals for T Maxwell Junk Removal?
A: My future goals include expanding our service offerings and possibly incorporating eco-friendly disposal methods. I want to continue building our brand and further establishing ourselves as a trusted name in the community.
Q: How do you stay motivated and inspired in your business?
A: I stay motivated by remembering why I started. The connections I make with customers and the satisfaction of helping them achieve their goals keep me inspired. Additionally, my team’s energy and feedback play a huge role in my motivation.
Q: How can people get in touch with you?
A: You can visit our website at www.TMaxMovesJunk.com or find us on social media @tmaxmovesjunk. We’d love to help with your junk removal needs!
Welcome to our newsletter #38! Every customer is a chance to grow your business. When a potential customer reaches out—whether it’s a call, text, or email—it’s not just another inquiry. It’s an opportunity to build a relationship. And the first step to making that happen? Capturing their information.
This isn’t just a box to check off; it’s a crucial part of turning that initial contact into repeat business. The more intentional you are with these small steps, the bigger the impact on your bottom line. And trust me, when you combine it with thoughtful follow-ups, you're already ahead of the competition.
Lead with Value: Don’t just ask for their info right away. Instead, offer something first. If they’re asking for a quote, say, “Would you like me to send everything we discussed over email?” This puts the details in writing for them and secures their email address for your follow-ups—win-win.
Personalized Follow-Ups Seal the Deal: Once you have their contact info, take the time to understand their timeline. If they need service ASAP, follow up within a day. If they’re planning ahead, give them space and follow up closer to their target date. Timed correctly, your follow-up feels professional, not pushy, and positions you as the service provider they can rely on.
Set Yourself Apart with Consistency: Imagine a customer reaches out to several companies for quotes, but you’re the only one who sends a timely, professional follow-up. The others? They drop the ball. Guess who gets the job? You—because you made it easy, stayed on top of it, and showed you care before even doing the work.
That’s how you wow customers before you’ve even set foot on the job. By the time you finish, they’ll remember how professional you were every step of the way. When you ask for that review, they’ll gladly give it. And when you ask for referrals, they’ll think of someone who needs your service.
It All Begins with the First Call: Your marketing and ads may bring the leads, but the real magic happens in how you handle every phone call, email, and follow-up. This is what converts potential customers into loyal clients and brand advocates.
Take It a Step Further with Direct Mail
Even if you don’t reach them by phone or email, don’t overlook direct mail. A simple thank-you note, paired with a business card and a small discount, can leave a lasting impression. It shows that you go the extra mile and care about more than just the sale.
My Final Thoughts: Capturing customer information and following up consistently isn’t just about securing a single deal—it’s about nurturing relationships that grow your business and create long-term success. Be proactive, be personal, and watch as your business reaps the rewards of these small but powerful actions.
With these strategies in place, you’ll be one step ahead of the competition—and one step closer to building a business that grows on strong customer relationships!✌️✌️
Justin Hubbard
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